Pet friendly Kempinski Hotel Cancun

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Cancun
Apr 28, 2024 - Apr 29, 2024
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Contact Information

✉️ omar.vazquez@ritzcarlton.com

🔗 Website

Reservation: 📞 +1-888-475-8114

📍 Retorno Del Rey 36

! Sorry, pets are no longer allowed.

Kempinski Hotel Cancun Review

Grand Hotel Cancun - Managed By Kempinski is an exclusive 5-star property set 1.6 km away from the white - sand Playa Marlin Beach and 4.5 km from the night Coco Bongo Club. The resort is located around 25 minutes' stroll from Interactive Aquarium, and offers the gym and yoga classes along with child care and a playground for guests with children.

Guests can enjoy a buffet breakfast in the restaurant of this luxurious hotel. The a la carte Fantino restaurant serves European cuisine. To cater to every palate it offers a gluten free menu option. The lounge bar is a great spot to meet up with friends for a refreshing drink.

Standing only a few minutes from Playa - Beach, the accommodation is situated in the very heart of Cancun. This stylish hotel is 7 minutes' walk of a sandy beach.

Dolphinaris Cancun Recreation Center is also close by.

This Cancun hotel has 363 rooms, some of them comprise a balcony and a dining area, and have self-catering options like a minibar. They are furnished with elegant decor. These modern units also feature views of the sea.

Grand Hotel Cancun - Managed By Kempinski enjoys a prime location within 22 minutes' drive from Cancun airport.

Guests can work out in a gym facility or relax by a swimming pool. This hotel provides such sport activities as surfing, horseback riding and golf. A comfortable stay at the smoke free property awaits you with a wellness centre featuring an aromatherapy, body wraps and a body scrub. There is a business centre available for corporate travellers.

Impressions

Positives and negatives

  • Gorgeous classy hotel with cafés and restaurants.
  • Good beachfront location minutes away from Dolphinaris Cancun Recreation Center.
  • Luxurious rooms have lovely views and outdoor bathrooms.
  • Large bathrooms with assortment of modern toiletries, including a separate shower and dressing gowns.
  • Amazing Mexican fare at the grill restaurant.
  • Bottled beverages are included in some rates.
  • Exemplary service provided.
  • Great prices for the area.
  • A few past guests were dissatisfied with uncomfortable beds.
  • Minor complaints about a few non cooperative employees.

Key Features

  • 1 swimming pool
  • Free WiFi
  • Beachfront
  • Airport shuttle
  • Parking
  • Bar

Rooms

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6 guests maximum, of which 6 adults maximum
The Saasil Suite Suite
Size: 177 m2
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4 guests maximum, of which 3 adults maximum
Club Seafront Double Room Double
Size: 41 m2
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3 guests maximum, of which 2 adults maximum
Club Seafront King Room Triple
Size: 41 m2
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3 guests maximum, of which 3 adults maximum
Seaside Suite Suite
Size: 82 m2
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3 guests maximum, of which 2 adults maximum
Club Seaside King Room Triple
Size: 41 m2
Show rooms

Facilities

Rooms

  • Air conditioning
  • Heating
  • Sitting area
  • Patio
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Dining facilities

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Services

  • Paid shuttle service
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink

Relax

  • Heated swimming pool
  • Outdoor swimming pool
  • Beach access
  • Sun loungers
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Steam room
  • Jacuzzi
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Pool with view
  • Shallow end
  • Fitness centre
  • Tennis court
  • Golf course
  • Yoga class
  • Sports trainer

Activities for Kids

  • Babysitting/Child services
  • Children's buffet
  • Children's play area
  • Kids club

Reviews

  • Cleanliness 9.3/10
  • Comfort 9.3/10
  • Facilities 8.8/10
  • Free WiFi 7.8/10
  • Location 9.4/10
  • Total 8.7/10
  • Value for money 8.1/10
The staff at this hotel were absolutely fantastic! From Reuben, Franco, David, Natalia, Jose. Their warm and attentive service made us feel truly cared for.
All was good.
We stayed in an Oceanfront Suite at the Ritz Carlton and had a fantastic experience. The hotel facilities were top-notch, and the cleanliness of our room was impeccable. The staff went above and beyond to take excellent care of us, always friendly and helpful. Additionally, the location of the hotel was perfect, with easy access to the beautiful beach and great local restaurants.
Nothing that we didn't like.
The beach at this hotel was amazing, with wait service and friendly staff. The room was nice and the beds were comfortable. The hotel had excellent staff, such as the housekeeper and receptionist.
Nothing that I didn't like.
Impeccable customer service, outstanding food, beautiful beach with clean sand. The staff were wonderful, accommodating, and super nice. Dining options were great, and the breakfast buffet and beach food service were wonderful!
Hard to think of anything.
I had a fantastic stay at this hotel. The cleanliness was impeccable, with the staff taking great care to ensure everything was spotless. The hotel facilities were impressive, especially the game room for kids, which had attentive staff and a wide range of activities. The location was perfect, away from the bustling party scene but still conveniently close to Wilberth, Israel, Ulisses, Cynthia, and Telma at the restaurants on the lagoon. The staff went above and beyond with their exceptional customer service. The breakfast spread was delicious and had a variety of options to choose from.
There was nothing I didn't like.
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Location

Landmarks nearby

  • Museo Sensorial del Tequila 740 m (2428 ft)
  • Avenida Kukulkan 740 m (2428 ft)
  • Scorpion's Temple ruins 2.05 km (1.27 mi.)
  • Yamil Lu'um Archeological Site 2.05 km (1.27 mi.)
  • Dolphinaris Cancun 410 m (1345 ft)
  • Luxury Avenue Cancun 740 m (2428 ft)
  • Extreme Games Cancun 1.50 km (4921 ft)
  • Museo Subacuatico de Arte 740 m (2428 ft)
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